FAQ's

What are your hours of operation?

 We are open every weekday from 8:30am-4:30pm EST.

What is a difference between a 58 round and 60 round grip?

 58 round grips are thicker than 60 round grips. 

How long does it take for a credit reference check?

 The average credit reference check takes about 2 weeks. 

When do have to order by to guarantee same-day shipping?

 Orders must be submitted before 3PM to guarantee same-day shipping. Orders made after 3PM may be shipped the next business day and packaged separately.
What payment methods do you accept?  We accept Visa, Mastercard, Discover & American Express, ACH & Check
What locations do you ship to? We ship to anywhere in the US
How are the products shipped? In stock products are shipped via UPS and smaller orders can ship USPS
How do I place a custom order? Custom orders can be placed by emailing them to jjorders@jackjolly.com
How long do custom orders take? Most custom orders take 2-3 weeks to be delivered after we have the artwork approved.  Certain custom orders can take 4-6 weeks for delivery.
Do you offer any discounts? Discounts on grips are as followed: 1-24 grips= 2%, 25-99 grips= 5% and 100+ grips= 10% (please note our putter grips are lowest price allowed and will not receive a discount but will count towards your total grip count for discounts)
When will my order be shipped? We strive to get every order out same day it is placed.  If an order is placed after 4pm we cannot guarantee it will ship same day.  However, if an order is not shipped same day it will ship the next business day.
What do I do if an order is damaged in transit? Please if you receive an order and your package and product is damaged, please take a picture and email it to us. We will contact the carrier as well as get you the replacement out to you.
What happens if an item is on back-order? You will be notified at the time of order if an item is on back-order.  When the item becomes available we will contact you before shipping it out.
Can I cancel an order? If the order has not left our warehouse, it can be cancelled.